Returns and Exchanges:

If the customer is somehow not satisfied with our product, he is welcome to initiate a return request. The return request is subject to approval by store management, and is subject for the following conditions:

1- The return request can be initiated only within 7 days from receiving the order.

2- The product should be wrapped the in its original packing.

3- The product should not be worn or used.

4- The product should be in the same condition when it was delivered. Altered or damaged products by customer will not be accepted.

5- The return request shall fall under one of the following categories:

* The product was not received in a good condition:   
* Please initiate the request in our webpage.   
* Please attach the evidences of the damage, such as pictures, to your request.     
* Please define if you would like to substitute the damaged order with a similar new product, other available option, or if you would like to process a refund.
* You would like to change the size or color:       
* Please initiate the request in our website and define the desired size or color.  
* We shall inform you of the availability of the desired order and process the request only if  the new requested size or color is available.   
* The delivery charges for returning the previous order will be paid by the customer in this case. 
* Additional charges will be applied by our shipping partner to collect and replace the product.
* The product was delivered lated after the delivery period mentioned in the shipping and delivery policy:       
* Please initiate the return request and state the same as a the reason of return, and request for processing the refund request.
* Wrong product was delivered to customer:       
* Please initiate the return request in our website and attach the order reference, describing what you have received instead.       
* State in the request if you would like to receive the correct order or if you would like to process a refund request.       
* In case the right order is not available we will inform you, offering you the other available alternatives or the refund option. 
* You are not interested in the product anymore:       
* Please initiate the return request.       
* The shipping fees for both trips will be deducted while processing the refunded amount.       
* Additional charges will be applied by our shipping partner to collect and return the product.
* The refunded amount shall be reflected in the customer’s card or bank account within 15 days from confirming the process of the refund request.

6- If  the order was paid by cash-on-delivery, the refunded amount will be credited to the customer’s account in our web store and will be deducted from future purchases.- Store management reserves the right to ask for further additional information and details about the refunding request prior of its approval.

Steps to make a return request:* Log into your account by clicking on ‘Sign in’ button on Alsemou Flowers.
* Under the ‘My Orders’ tab, select ‘View’ to expand the order in which you would like to request a return.
* Request a return by clicking on the Return button.
* Follow the steps and identify the reason of the return request, review and press “submit”.
* Once the request is reviewed and approved by the store management team, our shipping partner will contact you to confirm the time and pick up 

Location of your return package.* Upon receipt of your returned package, we will inspect the product prior to approving the return.
* An email notification will be sent once the return has been processed.