Delivery & Refund Policy

Our refund policy is 12 hours before next-day delivery. Unfortunately, we cannot accept refunds or exchanges after this period or on the same day of delivery. Unfortunately, it is not possible to return the flowers after the processing process, and if the delivery process is done to the door of the house. The owner of the request is unable to receive the flowers for any personal reason, the customer is obligated to pay the delivery price to reschedule the delivery process at another time.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@alsemouflowers.com and send your item to Muwailah Sharjah.

SHIPPING

Our products are shipped same day or within 2-3 Days using our selected carriers. It is at our discretion which courier to use for the shipment unless specifically mentioned and charged at checkout. The delivery time on the website remains indicative and is subject to change. Delivery charges and time might vary depending on your location.

To return your product, you should mail your purchased items to AL SEMOU FLOWERS ARANGMENT, Muwailah Sharjah. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.